Case File Audits

Ensuring that your Adult’s or Children’s Social Services are delivering the right support at the right time to the right customers in the correct quality, quantity and cost always requires appropriate check and challenge.

Delivering Expert Case File Auditing Services

ICS Assessment Services has been providing outsourced Case File Audits services to Local Authorities in the UK since 2017.

 Objective, peer-led case file audits can be carried out by experienced social work and nurse practitioners. Audits of this type add value by steering neighbourhood teams and multi-disciplinary groups in the right direction with regards to their holistic approach to health and social care practice. They can also provide peer feedback, professional development and systematic coaching/mentoring for team managers.  

Our approach

ICS Assessment Services will undertake in-depth, deep-dive or thematic quality assurance audits on case files. We take into account case chronologies, current assessment, support plans and provision, taking a view on the most appropriate and proportionate approach to the person’s care needs. In addition to this, we ensure record-keeping and note taking is of a high quality, in line with local organisational practices,the principles within the Care Act and best practice guidance, such as person-centered and strengths-based practice.

Throughout the course of the project we will ensure that each practitioner receives Individual feedback reports, including 1:1 coaching feedback for CPD and team development. We will also provide access to ICS Academy online resources and training for practitioners and managers.


The project with ICS provided us valuable insight into our current care provision, whilst assessing a significant number of cases and supporting us to achieve timely and appropriate care package reviews.  It also confirmed to us that we are able to apply a strengths-based approach within our Local Authority, giving us confidence in the quality and application of our own practice.

ICS’ Project Consultant and Head of Adult Services kept in close contact throughout the project and were a pleasure to work with, always dealing with queries in a timely and approachable fashion. I would thoroughly recommend ICS to undertake similar projects in any other Local Authority wishing to explore these challenges.”

Adult social care service lead, South East Authority