Monday, January 7, 2019
For the first of our exploratory thought pieces in 2019, we’ve looked at how Social Care systems and processes have adapted to meet ever-increasing demand, and whether we truly are thinking differently about how our services evolve and transform to meet customers’ needs.
Working with over 40 Councils in both Children’s and Adults Services, we have asked the questions and challenged the answers to understand what it really takes to manage demand and become more productive in 2019. The below offers some critical thinking to how we currently measure and deliver services, and what we might need to do differently to be successful.
A key theme to the below is integration – and, whilst the interface between health and social care, multi-agency, place-based, asset-based approaches are already squarely on the radar – this focus sometimes misses the just-as-important integration within and between social care departments.